[ABSTRACT] This paper describes a model of first interview in a situation of crisis. The way it was designed for a systematic application and its importance in dealing with these cases. Our experience is based on our team work, with more than 900 cases attendded at the Mental Health Department of a General Hospital. From our point of view, to define a situation, we consider the principles that rule certain social facts as well as our subjective intervention in them. Therefore, in this perspectiv