[ABSTRACT] The burnout syndrome is defined as an emotional strain and depersonalisation syndrome with low feelings of self-esteem at work, something which happens more frequently with professionals who work with the public. Our research is based on a sample of 265 (N=265) infirmary professionals (216 women and 49 men) who work in the hospital of Cruces (Baracaldo-Vizcaya). The other sample of 100 people (N=100) belongs to the administrative personnel of the Diputación Foral de Vizcaya, Gobierno